Terms & Conditions

This website is owned and operated by Finlex International Limited (otherwise referred to as ‘Finlex International Limited’, ‘we’, or ‘us’), a company registered in England and Wales.

Registration Details

Name: Finlex International Ltd

QuickRef: Finlex

Registered Office: Bunkell Road, Rackheath Industrial Estate, Norwich NR13 6PU

Company Registration Number: 5756419

Country: United Kingdom

Region: England

Company Type: Limited by Shares

Current Status: Active

Primary Addresses

Registered Office:

Unit 1 Bunkell Road, Rackheath Industrial Estate, Norwich NR13 6PU

These terms and conditions apply to your use of this website, including any orders that you place. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this website.

These terms and conditions do not affect your statutory rights.


If you decide to register with the Finlex International Limited website, take care of your account by never sharing your user details with anyone, and selecting a password unique to this site.

Each registration is for a single user only. You should not share your username and password with any other person, or with multiple users on a network.

If you suspect that your account is being accessed by a third-party, please contact us immediately by e-mailing [email protected] or call 0845 241 0487, 8am – 5pm Monday to Friday.


Personally identifiable information is covered under the Finlex International Limited Privacy Policy in these Terms and Conditions. We will not share your information with any third party. We will, however, keep you up to date with any special offers that we may be running.

Access to the Finlex International Limited Website

We will try to ensure that the Finlex International Limited website is available 100% of the time for you.

However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.

Copyright and Database Rights

Unless otherwise stated, the copyrights and other intellectual property rights for all material on this website are owned by Finlex International Limited. You may download and print extracts from this website for your personal, non-commercial use. Any use of extracts of this website for any other purpose is prohibited.

Any rights not expressly granted in these terms are reserved.

Payment Cards

Finlex International Limited accepts Visa and Mastercard credit cards and Maestro, Delta, Visa Electron and Solo debit cards.

Placing an Order

When you place an order through the website, we will send an e-mail to confirm that we have received the order. Any orders placed out of working hours or over the weekend, will be confirmed by email and dispatched the next working day. All orders are subject to these Terms and Conditions.

Orders placed through the website represent an offer to purchase a product. It is accepted for each product when we send you an e-mail to confirm that the order has been received. We reserve the right to reject any order for any reason.

All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock and send the remained as soon as possible.

General Delivery Terms

Order place on the website during working hours (Mon-Fri 8am – 3.30pm) will be despatched the same day. Please note orders placed after 3.30pm will be despatched the next working day. Any orders placed out of working hours or over the weekend, will be confirmed by email and dispatched the next working day.

We will endevour to send most of our orders on a Next Day delivery service.

Large quantities will be place on a pallet and sent on a 2-3 day delivery service. As a general rule, if the order weighs more than or equal to 200kg, then it will be sent on a pallet.


All prices are exclusive of VAT. The Finlex International Limited VAT number is 997 3065 71.

Our site contains a large number of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced.

All prices are subject to change without prior notice.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail.


You may cancel your order at any time before they are dispatched to you. E-mail [email protected] including your order number, postcode and contact telephone number. Please note orders placed during the working week are usually dispatched same day at 3.30pm. Cancellations must be received before 3.30pm.

Returns and Refunds

You may return a product for any reason within 30 days from the date of delivery and we promise to give you a refund, excluding any delivery charges.

In the unlikely event that a product is faulty or it has been damaged during delivery, we will exchange the product or provide you with a full refund. Notification of any defect must be made within 7 days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.

Products can be returned to Finlex International Limited, with proof of purchase. Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at your expense. We require the return of the products within 7 days of the refund request being made.

Large quantities of products offered on the website have specific, stated delivery times which supersede the standard next-day delivery proposal (please see individual product details on the website).

To arrange collection of products for return, send an e-mail to [email protected] including your order number, postcode, contact telephone number and details of the product to be returned, making sure to include the reason for the return.

All refunds will be made within 7 days of receipt of the returned item, to the account originally used to purchase the item.

See our Refunds and Returns section for additional details on product returns.


As a responsible retailer, we are aware that minors can incorrectly use some of our products. We do not knowingly sell to children. Orders may only be placed by persons aged 18 or over.


The information contained on this website is for general guidance only. Finlex International Limited makes every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional.

Finlex International Limited reserves the right to change or update any website content, prices or products at any time without prior notice.

The material on the Finlex International Limited website is provided ‘as is’, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect in relation to this website.

All sizes quoted are approximate. Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website.


Save for the remedies set out in our Refunds and Returns section (above) and to the extent permitted by law, we, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of this website.

This does not include or limit in any way our liability:

a) for death or personal injury caused by our negligence;

b) for fraud or fraudulent misrepresentation; or

c) for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

In the event that we are held responsible for any loss or damage, our aggregate liability shall in any event be limited to a sum equal to the amount paid by you in respect of the product or, in the event that liability does not relate to the purchase of a product, our liability shall be limited to £1,000.

We accept no liability for any loss of income or revenue, loss of business, loss of profit or contracts, loss of anticipated savings, loss of data, waste of management or office time, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We will not be liable to you where we are unable to perform our obligations due to matters outside our control.


We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms and conditions each time you access this website.

The material and information contained in this website is not aimed at, or meant to be viewed by, persons other than those in the United Kingdom. Any person who chooses to access this website from other locations is responsible for compliance with applicable local laws.

The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.